Shipping to the USA & Canada
How long will it take for me to receive my order?
All orders are usually picked, packed and despatched the same or next working day. All orders are despatched using a UPS service. The standard transit time varies from 2 to 4 days depending on the destination. You will receive an email notification when the goods are despatched, and will be able to track the shipment online through the link provided.
How much is the delivery cost?
You will see the delivery charge calcuation on the checkout page in our Webshop. Large consignments will be charged at lower rates per carton. You will be notified when this applies to your order. Transport charges for deliveries outside the mainland UK vary depending on the destination. You will be given the applicable charge on the Webshop at the point of checking out and completing your order.
How often does stock get replenished?
All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. The Webshop shows details of forthcoming deliveries.
Can I return goods to you? What is your returns policy?
Samples are non-returnable. Faulty garments can be returned free of charge for a refund or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the Webshop, and an official authorization received before any goods are sent back. Please note, unauthorized returns will be rejected by the warehouse. Please refer to our Terms & Conditions.
What are your payment terms?
All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online Webshop. Established customers with a trading history are welcome to apply for credit facilities.
What are the minimums for ordering?
There are no minimum order quantities - you can order one garment (a sample).
How can I check stock quantities?
The Webshop shows live inventory of all our stock products.